We accept all major credit cards made through PayPal (Visa, Mastercard, American Express). Customers do not need to be a registered PayPal account holder to pay for orders. PayPal provides a secure transaction platform, so you can be assured.
For Singapore customers, we prefer Internet Banking to save us on PayPal fee. Payment must be made within 24 hours upon receiving an order. Please send us an email upon payment.
Bank Transfer details:
POSB Savings 121-37503-6
RETURN EXCHANGE POLICY
(NOT APPLICABLE FOR SALES ITEMS)
*Returning of item is not allowed as all sales are final.
To qualify for an exchange, please ensure that:
1) the item is unworn/unwashed
2) the item is in a brand new condition
Upon stringent checks, should we find that the item/s do not qualify our Exchange Policy, we will not hesitate to reject the request.
Exchanges are only valid for a change in Size or Color. An exchange for another item is not allowed.
Please email us at firstname.lastname@example.org and wait for further instructions before sending the parcel back to us.
The returned parcel must be mailed back to us within 14 working days from the day you have received your parcel. Snuggly Sprout will not be liable for the postage cost involved in the process of exchange. All parcels are to be mailed back to us via SMARTPAC or Registered Postage.
Upon receiving the returned parcel, a one-to-one exchange will be provided.
* Discrepancy of 0.5" - 1" will not be considered as a defect * (Measurements are to be taken when item is laid flat)
Please note that exchanges are assessed on a case-by-case basis. Snuggly Sprout reserves all rights to exercise discretion in permitting all returns and exchanges.
In an event that your parcel bounces back to us, for any reason, Snuggly Sprout will contact you personally.
Postage cost will be borne by the customer should it be due to "Unclaimed at PO/ Incorrect/ Insufficient Address" etc.
If it was an error made by Snuggly Sprout, we will bear the re-delivery cost.
Snuggly Sprout retains the right to keep any bounced mail that remains unclaimed after 3 Months, and we will not be further liable for it.
Have a question? Please email us here and we will assist you.